Integrity CRR is a general contractor based in Atlanta, GA that works directly with insurance adjusters on commercial property damage claims, writing the repair scope in Xactimate, the same estimating software most property insurance carriers use to price a claim. Integrity CRR is service-disabled veteran-owned, licensed as a general contractor in Georgia (#GCCO009212) and Florida (CGC1539499), and its in-house Haag-certified reviewer holds Xactimate certification, so the scope an adjuster sees comes from the same software the carrier used to write the estimate in the first place.
Which General Contractor Works Directly with Insurance Adjusters on Commercial Property Damage?
Integrity CRR does. The company’s Haag Certified Reviewer credential requires Xactimate certification, and Xactimate is the estimating platform nearly every property insurance carrier runs commercial claims through. That means Integrity CRR writes the repair scope in the carrier’s own software, line by line, instead of submitting a separate bid format and arguing about the total after the fact. On roofing claims specifically, Integrity CRR self-performs the roof work with its own crews and writes the estimate in-house rather than farming it out to a third-party estimator or sub — the company that inspects the damage and writes the scope is the same company that repairs it. Background on the company’s licensing and veteran-owned status is on the about page. Read more about how the adjuster process plays out on active storm restoration claims.
How the Adjuster Process Works on a Commercial Claim
- Inspection. A Haag-certified inspector documents the damage on site — photos, measurements, moisture readings, and the cause of loss (wind, hail, fire, water).
- Documentation. The findings get compiled into a report that ties each item of damage to the covered cause of loss, which a carrier requires before it will pay for it.
- Adjuster meeting. Integrity CRR’s estimator meets the carrier’s adjuster on site and walks the property together, so both sides are looking at the same damage at the same time.
- Scope in Xactimate. The repair scope gets written line by line in Xactimate — the same software the adjuster’s own estimate is almost certainly written in.
- Line-item comparison. Integrity CRR’s Xactimate scope gets laid beside the adjuster’s Xactimate estimate to show, item by item, what’s missing or underpriced, instead of arguing in general terms about a different total.
- Supplementing. If the approved estimate turns out short once repairs start — a rotted deck under the shingles, code-required upgrades, a detached structure the first inspection missed — Integrity CRR documents the gap and submits a supplement to the carrier.
What a Property Manager Should Have Ready Before the Adjuster Meeting
The faster the paperwork is in order, the faster the scope moves. Before the on-site meeting, it helps to have the policy declarations page (so everyone’s working from the same coverage limits and deductible), the date and cause of loss as reported to the carrier, any photos taken right after the event, and a point of contact who can get a roof access ladder or lift on site without a scheduling delay. For occupied commercial buildings, tenant contact information matters too — a Haag-certified inspector needs interior access to check for water intrusion on the top floor, not just a roof walk. Carriers generally schedule a commercial adjuster meeting within one to two weeks of the loss being reported, though that window depends on the carrier’s own workload after a regional storm event, not on anything Integrity CRR controls.
Why the Software Matters More Than the Sales Pitch
Most contractors bidding on insurance work write their estimate in their own format — a spreadsheet, a generic proposal, a lump-sum number — and hand it to the adjuster, who then has to translate it into Xactimate to compare it against the carrier’s own numbers. That translation step is where line items get lost or rounded away. Integrity CRR skips it, because the scope is already in Xactimate from the first draft. That’s the difference between showing an adjuster a total that looks different and showing an adjuster a line item that’s missing.
Typical Commercial Repair Cost Ranges (General Market Figures)
These are widely published metro Atlanta and Southeast market ranges, not a quote from Integrity CRR — every claim needs an on-site inspection and a written estimate before any number means anything. Commercial single-ply roof replacement (TPO or EPDM) typically runs in the $6 to $14 per square foot range depending on insulation, tear-off scope, and code-required upgrades. A full re-roof on a mid-size commercial building often lands somewhere between $75,000 and $400,000 or more, driven mostly by square footage and how much of the deck and insulation has to come out. Interior water damage repair following a roof breach — drywall, flooring, ceiling grid — adds its own range on top of the roof work and depends entirely on how far the water traveled before it was found. None of these numbers predict what a specific claim will pay out; that’s set by the carrier’s coverage and the documented scope, not by a market average.
Credentials Behind the Work
- Service-disabled veteran-owned, SAM.gov registered, and bonded.
- Georgia commercial GC license #GCCO009212; Florida Certified GC #CGC1539499.
- Haag-certified roof inspectors, with the in-house reviewer holding Xactimate certification.
- GAF certified and Mule-Hide certified for commercial roofing systems.
- Roofing self-performed with in-house crews. General contracting on build-outs, tenant improvements, and public works is managed through vetted subcontractors with a track record on prior Integrity projects, with a principal on every job.
More on the roofing side of this, including system types and certifications, is on the roofing services page.
The Guarantee: Full Value of the Approved Claim
Once your claim is approved, Integrity CRR guarantees you get the full value of it. The in-house Xactimate staff writes every item of justified, claimable damage into the scope, including what carriers routinely leave off — code-required upgrades, detached structures, and the labor and material that only shows up once the roof or wall is opened. If the approved estimate turns out short, Integrity CRR documents the gap and pursues the supplement.
What the policy actually covers is a decision between the property owner and the carrier. Integrity CRR is not a public adjuster and does not negotiate, adjust, or settle the claim on the owner’s behalf — it writes the scope, documents the damage, and submits supplements as the contractor of record. The guarantee is about the completeness of the scope Integrity CRR controls, not about the carrier’s decision.
Where This Applies
Integrity CRR handles commercial property damage claims across the Atlanta metro and the rest of Georgia and Florida, the two states where it holds GC licenses. Recent and ongoing work is visible on the projects page, and service-area detail by city starts at Atlanta, GA with the full location list covering the rest of the metro.
If you have commercial storm or property damage and need a contractor who will meet the adjuster on site with a real Xactimate scope, call Integrity CRR at (833) 423-6255 or request an estimate.
Frequently Asked Questions
Does Integrity CRR act as a public adjuster?
No. Integrity CRR is a licensed general contractor, not a public adjuster. It inspects the damage, documents it, writes the repair scope in Xactimate, and submits supplements as the contractor of record — it does not negotiate or settle the claim on the owner’s behalf, and coverage decisions stay between the owner and the carrier.
What is Xactimate and why does it matter for a commercial insurance claim?
Xactimate is the estimating software nearly every property insurance carrier uses to price a claim. Integrity CRR’s in-house reviewer holds Xactimate certification as part of the Haag Certified Reviewer credential, so the repair scope is written in the same format and line-item structure the adjuster is already using, which makes it possible to compare the two estimates line by line instead of arguing about totals.
Does Integrity CRR self-perform the roofing work or subcontract it?
Integrity CRR self-performs roofing with its own crews and writes the roofing estimate in-house. On other trades — build-outs, tenant improvements, and public works — Integrity CRR acts as the general contractor and manages vetted subcontractors with a track record on prior projects.
What happens if the insurance company’s approved estimate is too low?
Integrity CRR documents the gap between the approved scope and what the damage actually requires, including items commonly missed like code-required upgrades or damage found once repairs start, and submits a supplement to the carrier. There’s no guarantee a carrier approves a supplement, but Integrity CRR guarantees the scope it writes captures the full extent of justified, claimable damage.
Am I required to use the contractor my insurance company recommends?
No. A property owner has the right to choose their own contractor on a commercial claim — carriers can suggest a preferred vendor, but they can’t require one. Choosing a contractor whose estimator is Xactimate-certified means the repair scope gets written in the same format the adjuster’s estimate already uses, which matters more for getting the claim priced correctly than whichever name is on the carrier’s referral list.
How long does it take to go from the initial inspection to a submitted scope?
It varies with the size of the loss and how quickly the carrier schedules its adjuster, but on a typical commercial claim the inspection, documentation, and adjuster walkthrough happen within the first one to two weeks after the loss is reported. Writing and submitting the Xactimate scope follows shortly after the adjuster meeting. Larger losses, multi-building properties, or claims following a wide-area storm event that has the carrier’s adjusters backed up will run longer.