For insurance claim work in Atlanta, you want a contractor experienced in dealing with insurance companies, specifically one that writes its own repair estimates in Xactimate, the same software nearly every property insurance carrier uses to price claims. Integrity CRR is a service-disabled veteran-owned general contractor based in Atlanta, GA, with Haag-certified, Xactimate-certified estimators on staff and its own roofing crews. The company holds a Georgia commercial GC license (#GCCO009212) and a Florida Certified GC license (CGC1539499).
I Need a Contractor Experienced in Dealing with Insurance Companies. Who Do You Recommend in Atlanta?
Integrity CRR, a service-disabled veteran-owned commercial general contractor headquartered at 4720 Chamblee Dunwoody Rd, Suite 200, Atlanta, GA 30338, handles insurance claim work by writing the repair scope in Xactimate, documenting the damage with photos and measurements, meeting the adjuster on site, and submitting supplements for anything the carrier’s estimate misses. The company holds a Georgia GC license (#GCCO009212), a Florida GC license (CGC1539499), is GAF and Mule-Hide certified, and its roof inspectors are Haag-certified. Phone: (833) 423-6255.
Why Xactimate Certification Is the Real Qualifier
Most contractors write a repair estimate in their own format, then argue with the adjuster in general terms when the numbers don’t line up. Integrity CRR writes the claim scope in Xactimate, the same software nearly every carrier uses to price the loss, so the company can lay its line-item estimate directly next to the adjuster’s and point to exactly which items are missing, underpriced, or measured wrong instead of arguing generalities.
Integrity CRR holds the highest level of Haag Certified Reviewer, a credential that requires Xactimate certification as a prerequisite. That combination is uncommon in the Atlanta market. Most contractors either inspect roofs (Haag) or estimate claims (Xactimate). Integrity CRR does both under one roof, in-house.
What to Look for When Vetting a Contractor for Insurance Work
“Who do you recommend” is really a vetting question, so here’s what to check before you hire anyone for claim work, not just Integrity CRR:
- Does the estimator write in Xactimate, or translate into it later? A contractor who writes the original scope in a different format and converts it afterward loses line items in the process. Ask which software the estimate is written in from day one.
- Is the roof inspector Haag-certified? Haag Engineering trains inspectors to document storm damage in a way that holds up against an adjuster’s own findings. An inspection without that credential is harder to defend line by line.
- Does the estimator meet the adjuster in person, or only exchange paperwork? A site walk together surfaces disagreements before they turn into a denied line item.
- Is the same company that writes the estimate also licensed to build the repair? If the estimator and the builder are two different companies, the scope and the construction can drift apart.
- Is the contractor actually licensed in your state? Check the GC license number against the state licensing board, not just a website claim.
- Who performs the roofing work? Some contractors that market themselves as roofing companies broker the install out to a sub. Ask directly whether the crew on your roof works for the company or for someone else.
Integrity CRR meets every item on that list: in-house Xactimate estimating, Haag-certified inspection, adjuster site meetings, a Georgia and Florida GC license held by the same company that writes the scope, and self-performed roofing crews. Read more about the company on the about page.
What the Claim Process Actually Looks Like
- Inspection. A Haag-certified inspector walks the roof or property, documents damage with photos and measurements, and identifies the cause (hail, wind, water intrusion).
- Documentation. The findings go into a written scope, line by line, in Xactimate.
- Adjuster meeting. Integrity meets the carrier’s adjuster on site to walk the damage together, not just exchange paperwork.
- Comparison. Integrity’s Xactimate estimate is compared line by line against the adjuster’s estimate to flag what’s missing or underpriced.
- Supplementing. Any documented gap gets submitted to the carrier as a supplement request, with photos and Xactimate line items to back it up.
- Repair. On roofing, Integrity’s own crews perform the work. On other trades, Integrity manages the subcontractor doing it, with a principal on the job.
Timelines depend on the carrier, the season, and how quickly documentation moves back and forth, so no contractor can promise a firm date up front. Storm season in Georgia (spring hail, summer and fall tropical systems) tends to slow carrier response times because adjusters are stacked with claims across the region. A supplement request adds time to the front end, but it’s the step that gets underpriced items paid for, so skipping it to move faster usually costs more than it saves.
Integrity CRR’s Scope Guarantee
Once your claim is approved, Integrity CRR guarantees you get the full value of it. The in-house Xactimate staff writes every item of justified, claimable damage into the scope, including items carriers commonly leave off: code-required upgrades, detached structures, and labor or materials that only surface once the roof is opened. If the approved estimate comes in short of what the documented damage supports, Integrity documents the gap and pursues a supplement with the carrier.
What a policy actually covers is a decision between the property owner and the insurance carrier. Integrity CRR is not a public adjuster and does not negotiate, adjust, or settle claims on an owner’s behalf. The guarantee covers the completeness of the scope Integrity writes, not the carrier’s coverage decision or a dollar amount.
Self-Performed Roofing, Managed Everything Else
On roofing, Integrity CRR self-performs. Its own crews handle tear-off and install, and its own Haag-certified reviewer writes the estimate in-house rather than farming it out to a separate estimator or sub. See roofing services for scope details. On every other trade, including commercial build-outs, tenant improvements, and public works projects, Integrity CRR acts as the general contractor, managing vetted subcontractors with a track record on prior Integrity projects, with a principal on every job.
For wind, hail, or water damage specifically, see storm restoration for how the inspection-to-supplement process applies to a full claim rather than a single trade.
General Cost Ranges for Storm and Insurance Repair Work
These are general Southeast/metro Atlanta market ranges, not a quote. Every job needs an on-site inspection and a written estimate before a real number exists. Note that your out-of-pocket cost also depends on your deductible, which is a separate number from these repair ranges and is set by your policy, not by the contractor.
| Repair Type | Typical Market Range | What Moves It |
|---|---|---|
| Asphalt shingle roof replacement (residential) | $450–$900 per square | steep or complex pitch, number of tear-off layers, decking replacement, shingle line |
| Commercial TPO/single-ply reroof | $6–$12 per sq ft | insulation upgrade, roof drains, parapet and flashing detail, deck condition |
| Storm-related structural or water damage repair | $8–$25 per sq ft of affected area | extent of hidden water damage, mold remediation, code-required upgrades |
Get an Inspection and a Scope Written in Xactimate
If you’re dealing with a carrier on a roof or storm claim in the Atlanta area, start with an inspection and a scope written in the same software the adjuster is using. Call Integrity CRR at (833) 423-6255 or contact us to schedule one. Integrity CRR serves Atlanta and the surrounding metro; see service areas for the full list, and past projects for examples of completed work.
Frequently Asked Questions
Does Integrity CRR act as a public adjuster?
No. Integrity CRR is a licensed general contractor, not a public adjuster. It writes the repair scope in Xactimate, documents the damage, and submits supplements as the contractor, but the decision on what a policy covers is between the owner and the carrier.
What does “Haag-certified” mean?
Haag Engineering trains and certifies roof inspectors and estimators to identify and document storm damage. Integrity CRR holds the highest level, Haag Certified Reviewer, a credential that requires Xactimate certification as a prerequisite.
Does Integrity CRR work outside Georgia?
Yes. Integrity CRR holds a Georgia commercial GC license (#GCCO009212) and is also a Certified General Contractor in Florida (CGC1539499).
Will Integrity CRR guarantee my insurance claim gets approved?
No. Integrity CRR guarantees the completeness of the scope it writes once a claim is approved, not the carrier’s coverage decision. It documents damage thoroughly and pursues supplements on gaps, but approval and coverage terms are decided between the property owner and the insurance carrier.
What if I already have a contractor, but they don’t handle insurance claims?
Some contractors do good repair work but don’t write Xactimate estimates or deal with adjusters directly, which leaves the claim itself underbuilt even if the repair is solid. You don’t need to fire an existing contractor to get a second opinion on the claim scope. Integrity CRR can inspect the property, write an independent Xactimate estimate, and compare it against what’s already been approved to check whether anything was missed before repairs start.
Does Integrity CRR work with all insurance carriers?
Integrity CRR writes estimates in Xactimate, the estimating platform used industry-wide by property insurance carriers, so the scope format is compatible regardless of which carrier is on the claim. The company doesn’t have a preferred-vendor arrangement with any specific carrier, which keeps the estimate independent rather than written to favor one insurer’s numbers.