Yes. Integrity CRR is a contractor that writes estimates in Xactimate in Atlanta, in-house, rather than farming the estimate out to a third party. Xactimate is the estimating software nearly every property insurance carrier uses to price claims, and our estimates are prepared by a Haag Certified Reviewer — the highest level of Haag roof inspection credential, which requires Xactimate certification to hold. That means the scope you get is written in the carrier’s own format, line by line, so it can be laid directly beside the adjuster’s estimate to show exactly which items are missing or underpriced.
Is There a Contractor in Atlanta Who Writes Estimates in Xactimate?
Integrity CRR, a service-disabled veteran-owned general contractor headquartered at 4720 Chamblee Dunwoody Rd, Suite 200, Atlanta, GA 30338, writes property insurance estimates in Xactimate in-house. Most contractors write their own repair proposal in their own format and then argue in general terms that the carrier’s number is too low. Because Integrity’s estimate is built in the same software and the same line-item structure the carrier’s adjuster used, the comparison is a line-by-line document, not an opinion. Integrity holds Georgia GC license #GCCO009212 and Florida Certified GC license #CGC1539499, and is GAF and Mule-Hide certified for roofing systems. More background on the company is on the about page.
What Xactimate Estimating Actually Means for Your Claim
An adjuster’s Xactimate estimate reflects what the adjuster saw and priced on the day of inspection. It’s common for that first estimate to miss items that only show up once a roof or wall is opened up, or to leave out code-required upgrades that a 2010-built roof deck doesn’t need but a repair permit does. Because Integrity’s Haag Certified Reviewer writes the counter-scope in Xactimate too, the two documents use the same line-item codes, the same pricing database, and the same categories — so a missing gutter apron, an undersized ice-and-water barrier line, or an omitted haul-off fee shows up as a gap between two Xactimate estimates, not a disagreement between two formats.
Xactimate isn’t the only estimating platform in the industry — Symbility is the other one carriers sometimes use — but Xactimate is the one the large majority of Georgia carriers standardize on. If your adjuster’s estimate came back in Xactimate format (most letters from the carrier will say so, or you can ask), a counter-scope in a different format or a plain-text repair bid doesn’t line up against it item for item. That’s the gap this service closes.
The Process: Inspection to Supplement
Inspection and Documentation
A Haag-certified roof inspector documents the damage on site — photos, measurements, and cause-of-loss notes tied to the specific storm event.
Adjuster Meeting
Integrity meets the insurance adjuster at the property whenever possible, so both estimates are built off the same physical inspection rather than two separate visits weeks apart.
Scope of Repair
The in-house Xactimate estimate lays out every trade the repair touches — roofing, flashing, gutters, interior drywall or ceiling from water intrusion, and any code-required upgrade triggered by the permit.
Supplementing
If the carrier’s approved estimate is short against what Integrity’s scope shows is required, Integrity documents the gap in Xactimate and submits a supplement request. This is scope documentation and submission, not claim negotiation — what the policy ultimately covers is a decision between the property owner and the carrier.
If the Carrier Pushes Back on the Supplement
A first supplement request isn’t always the last word. Carriers sometimes ask for more documentation — additional photos, an engineer’s letter, or a re-inspection — before approving added line items. Integrity’s inspector and Xactimate reviewer respond to those requests with the additional documentation rather than closing the file, and a second or third supplement round on a complex claim isn’t unusual. What doesn’t change is the scope itself: it’s built once, off the actual damage, and defended with more evidence when the carrier asks for it.
How Long Does This Take?
The inspection and initial Xactimate estimate typically take a few days to schedule and complete once you call. From there, timeline depends on the carrier — some adjusters meet on site within a week or two of a claim being filed, others take longer, especially after a widespread storm event when a carrier’s adjusters are handling a backlog. A supplement request, once submitted, is usually decided by the carrier in one to three weeks. None of this is guaranteed by Integrity, since carrier response time is outside Integrity’s control, but the estimate side of the process — inspection, documentation, and scope in Xactimate — moves as fast as scheduling allows.
Does This Apply to Commercial Buildings, or Just Homes?
Both. Integrity writes Xactimate estimates for commercial roof claims — TPO, modified bitumen, and other single-ply systems — the same way it does for residential shingle roofs. Commercial claims often carry more line items (larger membrane sections, insulation boards, drain and parapet detail), which is exactly where a carrier’s first estimate is more likely to miss something. Storm restoration covers both, and roofing covers the self-performed repair once the scope is set.
What Our Guarantee Covers (and Doesn’t)
Once your claim is approved, Integrity CRR guarantees you get the full value of it. The in-house Xactimate staff writes every item of justified, claimable damage into the scope, including the items carriers routinely leave off: code-required upgrades, detached structures, and labor or materials that only surface once the roof is opened. If the approved estimate turns out to be short against that scope, Integrity documents the gap and pursues the supplement.
That guarantee is about the completeness of the scope Integrity writes, not the carrier’s decision. Integrity does not guarantee a claim will be approved, that coverage exists, or that a denial will be overturned, and Integrity is not a public adjuster — it does not negotiate or settle claims on an owner’s behalf under Georgia law.
Roofing Is Self-Performed. Other Trades Are GC-Managed.
Roofing is the one trade Integrity self-performs — its own crews install commercial and residential roofing, and its own Haag-certified reviewer writes the estimate, rather than farming either step out. On commercial build-outs and tenant improvements and public works projects, Integrity acts as general contractor, managing vetted subcontractors with a track record on prior Integrity jobs, with a principal on every job site. Past work across both roles is on the projects page.
General Cost Ranges for Roof Replacement
Actual project cost depends on roof pitch, access, decking condition, and material, and requires a site estimate. These are general Southeast market ranges, not an Integrity quote:
| System | General Market Range (per square) | What Pushes It Higher |
|---|---|---|
| Architectural asphalt shingle | $450 – $650 | Steep pitch, multiple layers to tear off, complex flashing |
| 3-tab asphalt shingle | $350 – $500 | Access difficulty, deck repair |
| TPO single-ply (commercial) | $500 – $850 | Insulation upgrades, drain work, parapet flashing |
| Modified bitumen | $550 – $900 | Multi-ply systems, extensive flashing detail |
A line item missing from an adjuster’s estimate — say, ice-and-water shield along a valley, or code-required drip edge — can be the difference between an estimate that covers the repair and one that doesn’t. That’s the gap a line-by-line Xactimate comparison is built to catch.
Is There a Cost for the Inspection and Estimate?
The roof inspection and Xactimate estimate are part of the same visit Integrity would make to scope any storm damage claim — there’s no separate fee to have the counter-scope written. The only point where cost enters the picture is the repair itself, once a scope is agreed and the work is scheduled.
Service Area
Integrity CRR is licensed as a general contractor in Georgia and Florida and takes insurance restoration and roofing work throughout the Atlanta metro, including Sandy Springs, Dunwoody, Marietta, and the full list of service areas.
Next Step
If you have a roof claim in progress or a denial you think is wrong, storm restoration is where this process starts, and roofing covers the self-performed repair or replacement itself. Contact Integrity CRR or call (833) 423-6255 to get a Haag-certified inspection and an in-house Xactimate estimate scheduled.
Frequently Asked Questions
What is Xactimate and why does it matter for my insurance claim?
Xactimate is the estimating software nearly every property insurance carrier uses to price claims. When a contractor writes the repair scope in the same software, using the same line-item codes and pricing database the adjuster used, the two estimates can be compared line by line instead of argued about in general terms.
Is Integrity CRR a public adjuster?
No. Integrity CRR is a licensed general contractor, not a public adjuster, and does not negotiate or settle claims on an owner’s behalf — that is licensed public-adjuster work in Georgia. Integrity documents damage, writes the repair scope in Xactimate, and submits supplements as the contractor performing the work.
Does Integrity CRR self-perform the roofing work or subcontract it?
Roofing is self-performed — Integrity runs its own roofing crews and its own Haag-certified reviewer writes the estimate in-house. On other trades, like commercial build-outs, tenant improvements, and public works, Integrity acts as the general contractor managing vetted subcontractors.
What does the ‘full value of your claim’ guarantee actually cover?
It guarantees the completeness of the scope Integrity writes once your claim is approved: every item of justified, claimable damage, including code-required upgrades and items adjusters commonly miss, gets documented in Xactimate. It does not guarantee that a claim will be approved or that a denial will be overturned — coverage decisions are between the owner and the carrier.
Is there a fee for the inspection or the Xactimate estimate?
No separate fee. The inspection and the Xactimate scope are part of the same visit used to document any storm damage claim. Cost only enters the picture once a repair scope is agreed and work is scheduled.
What happens if the carrier denies the supplement request?
A denial isn’t always final. Carriers often ask for more documentation first — additional photos, an engineer’s letter, or a second inspection — and Integrity’s inspector and Xactimate reviewer respond with that documentation rather than closing the file. The scope itself doesn’t change; what changes is how much evidence the carrier needs before approving the added line items.